Thanks for the response!
Unfortunately, we're not able to access that URL from our VuGen machine. We get a message saying the browser could not connect. I tried this on my Android phone on my provider net work (not company's wifi) and still couldn't access the proxyroot.cer.
So we have our Windows Servers with VuGen and Loadrunner and we also have one stand-alone pc with only VuGen. We're using that pc as the proxy. I don't believe there's a firewall but we do have antivirus (McAfee) running.
I have tried access the URL with McAfee off and with the firewall down on the Windows Server VM's but still had no luck.
Are you able to access the URL and download the proxyroot.cer? If so, would you be able to attach it to this forum post?
Thanks!