Hi,
IE8 crashes have several reasons.
I suggest you start checking the following:
1- DEP, Windows Defender, UAC, Windows Firewall and antivirus are disable (restart the computer)
2- Run VuGen as Administrator
3- Check the following keys that need to be empty into the windows registry:
- HKEY_LOCAL_MACHINE\SOFTWARE \Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs
- HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs
4- Go to the LoadRunner install software and find the <root>\lrunner\En folder. Run as administrator the setup.exe and follow the wizard to Repair your installation.
Do you have a crash message error? If yes, please post it.
Rodolfo Leitón
HP LR/PC Support
If you are customer you can try posting on our internal forums for more personalized support.
For LoadRunner here.
For Performance Center here.
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
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