Thanks rleitons I'll see if the DBA will do this for us.
I did a bit more investigation and this error only occurs during recording when we add the record=names in the formsweb.cfg file as we need to record the object names. When we take this out we are able to record without any issues but then unable to get the object names and trying to append Record=names at the end of the URL does not work either.
So the record = names seems to be causing a fuss.