Good Morning ,
Thanks for contacting LR Forum
There are several points that you can check:
- Go go to IE -> Addons and ensure that Citrix Client Addin is disable . It means , addin will not take part of the recording
Try to record again , you will get pop up asking for install Citrix plugin and click "No" + Continue
- Do you know if number of events increase meanwhile you record citrix part?
- Can you please search for ICA file into script folder , edit it with notepad -> Find entry RemoveICAfile=Yes , change it to NO and import this ICA file in single ICA protocol . Did you record Citrix part succesfully?
- Ensure that DEP , UAC , AV is fully disable
- Please try to use different client 13.X or 12.X
- finally , ensure you have install register patch for citrix client - go to <installation folder >/dat/Enable_Citrix_api an run this register entry
Thanks
Manu